KPMG | News | CRM

An overview of global KPMG news:

Saudi Arabia

Saudi organizations using AI to drive customer experience improvements Organizations in Saudi Arabia have over the past two years improved the experience they offer their customers, with artificial intelligence (AI) playing an important role in realizing advancements.
20 May 2025
United Kingdom

UK customer satisfaction holds firm in 2022 Even amid difficult trading conditions, UK businesses are managing to maintain their customer satisfaction levels.
18 November 2022
Australia

KPMG eyeing growth in Salesforce consulting and implementation KPMG Australia has set up a Salesforce division within its Technology Implementation Group – among a string of investments aimed at better serving its clients’ customer relationship management (CRM)
23 February 2021
Australia

The top brands in Australia for customer service & experience Over the summer months, professional services giant KPMG surveyed over 2,500 consumers across the country to shed light on which brands provide the best service and customer experience.
20 September 2020
United States

KPMG partners with Salesforce on Connected Enterprise offering Big Four consultancy KPMG has teamed up with Salesforce to power its Connected Enterprise digital transformation offering.
09 October 2019
India

DevOps is the key to improving customer service alongside digitalisation Staying competitive in the era of digitalisation is not just about adopting the latest technology, but involves harmonising the numerous digital operations across an organisation to ensure customer s
29 April 2019
India

Personalisation and integrity are top priorities for customers in India As India’s consumer market expands rapidly in tandem with its economy, expectations from customer experience are growing in scope and in magnitude, according to a new report from global professional
12 November 2018

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