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Canada
North America | Canada
Sourced Group launches Pega on Azure offering
Sourced Group, a Toronto-headquartered cloud consulting firm, has announced a new Pega on Azure offering that enables companies to deliver Pega customer relationship management (CRM) solutions at sca
19 January 2021
United States
North America | United States
Contact center specialist ICMI launches technology consulting practice
The International Customer Management Institute (ICMI), a management consultancy focusing on contact center excellence, has launched a new dedicated technology consulting practice.
22 December 2020
United States
North America | United States
RSM acquires Salesforce consultancy MondayCall
RSM US has acquired MondayCall, a San Francisco-based provider consulting services for Salesforce customer relationship management (CRM) software.
18 December 2020
Canada
North America | Canada
Companies need to focus on ‘business of experience’ as customer demands heighten
As consumers continue to demand more from brands, companies need to pivot to a “business of experience” (BX) that provides a holistic approach to customer-centricity, according to a recent report fro
16 December 2020
United States
North America | United States
IT consultancy PK acquires Salesforce specialist Nuvem Consulting
PK (ProKarma), an experience-focused technology consultancy, has acquired Nuvem Consulting, a boutique Salesforce consulting firm based in Omaha, Nebraska.
03 November 2020
United States
North America | United States
Huron acquires Salesforce Industries specialist ForceIQ
Huron Consulting Group has acquired ForceIQ, a Chicago-based provider of Salesforce Industries-based solutions and services.
02 November 2020
United Kingdom
Europe | United Kingdom
An approach for creating exceptional customer experiences
The pandemic crisis, with its lockdowns, social distancing and customers reluctant to go back to stores, has accelerated the shift towards an all-digital shopping experience, from product searching a
02 November 2020
Canada
North America | Canada
Good customer experience now centred on safety
A positive customer experience (CX) is now twinned with personal safety, according to a recent report from TMG International, a Toronto-based CX consulting firm.
22 September 2020
Australia
Oceania | Australia
The top brands in Australia for customer service & experience
Over the summer months, professional services giant KPMG surveyed over 2,500 consumers across the country to shed light on which brands provide the best service and customer experience.
20 September 2020
Europe
Europe | Regional
CIVITTA's experts on customer lifetime value modelling
A customer lifetime value (CLV) is one of the most important metrics in marketing, outlining the total value a company is expected to reap from a customer relationship.
03 August 2020
Australia
Oceania | Australia
Bain & Company launches its NPS Prism offering in Australia
Bain & Company has launched its NPS Prism offering in Australia, enabling Australian companies to gain insight in how their customer experience compares with global best practices in their industry.
16 July 2020
United Kingdom
Europe | United Kingdom
Capita signs customer service contract with Irish Water
Capita has been awarded a contract by Irish Water for the transformation and operation of its customer contact centre services.
22 June 2020
Canada
North America | Canada
PureFacts acquires Salesforce consultancy VennScience
Toronto-based wealthtech firm PureFacts has acquired VennScience, a New Hampshire-based Saleforce consulting firm.
11 May 2020
Australia
Oceania | Australia
Learning from the customer intimacy of small businesses
As society becomes ever more digitised and individualised, creating unique and differentiated ‘customer experiences’ combined with a ‘personal connection’ is more important than ever.
30 April 2020
Australia
Oceania | Australia
The customer experience imperative for trust in governments
In a new report, Boston Consulting Group (BCG) and Salesforce have established a “clear link” between the customer experience in government digital services and overall trust in the government.
19 April 2020
United Kingdom
Europe | United Kingdom
Creating a winning digital customer experience strategy
In today’s rapidly evolving landscape and always-connected world, companies that really want to stay ahead of the game need a winning digital customer experience strategy.
09 April 2020
Asia
Asia | Regional
Digital consultancy R/GA launches 'Lean Experience Stack’ offering in APAC
Aimed at building and redesigning digital ecosystems for the new era, digital innovation specialist R/GA has established a new ‘Lean Experience Stack’ service for the Asia Pacific.
03 April 2020
United Kingdom
Europe | United Kingdom
Customer experience strategy must be board responsibility
Customer experience strategies are central to companies surviving in modern business, with organisations seeking to create customer-led operations where internal priorities are shaped by what’s occur
13 March 2020
United States
North America | United States
Deloitte Digital's Salesforce Academy adds virtual training for college students
Deloitte has introduced a virtual opportunity for college students to build Salesforce customer relationship management and consulting skills.
11 March 2020
United Kingdom
Europe | United Kingdom
Five ways organisations can transform customer experience
As digital disruption continues to give rise to swathes of new competitors across the industrial gamut, market-leading customer experience can provide a much needed way for companies to stand out fro
09 March 2020
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