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Europe
Europe | Regional
Möbius helps Levi’s revamp its customer service model
European management consultancy Möbius has helped clothing giant Levi Strass & Co (Levi’s) plan a revamp of its European customer service operations.
26 July 2021
Asia
Asia | Regional
Digital, data and the new customer experience imperative
Companies throughout Asia Pacific (APAC) have been forced to adapt in many ways following the events of 2020, but customer experience (CX) was already shifting before then.
06 July 2021
United Kingdom
Europe | United Kingdom
How the customer sandwich model can feed consumer centricity
The classic business mantra “customer is king” still rings true today, but how brands achieve this has changed dynamically with the digital-first landscape and evolving trends.
29 April 2021
Lebanon
Middle East | Lebanon
INDEVCO Consultancy recognised for customer experience services
Beirut-based consulting firm INDEVCO Consultancy has cemented its leading position in the customer experience space, bagging a global certification and regional award in the past period.
12 April 2021
Australia
Oceania | Australia
KPMG eyeing growth in Salesforce consulting and implementation
KPMG Australia has set up a Salesforce division within its Technology Implementation Group – among a string of investments aimed at better serving its clients’ customer relationship management (CRM)
23 February 2021
Canada
North America | Canada
Montreal-based Diabsolut acquires Salesforce consultancy Foundry52
Diabsolut, a Montreal-based consultancy focusing on field service management and Salesforce implementation, has acquired Foundry52, a California-based provider of Salesforce lead-to-cash consulting s
08 February 2021
United Kingdom
Europe | United Kingdom
BDO and Grant Thornton advise on HubSolv | Aryza deal
The Corporate Finance teams of BDO and Grant Thornton have closed a deal in Scotland.
01 February 2021
Canada
North America | Canada
Sourced Group launches Pega on Azure offering
Sourced Group, a Toronto-headquartered cloud consulting firm, has announced a new Pega on Azure offering that enables companies to deliver Pega customer relationship management (CRM) solutions at sca
19 January 2021
United States
North America | United States
Contact center specialist ICMI launches technology consulting practice
The International Customer Management Institute (ICMI), a management consultancy focusing on contact center excellence, has launched a new dedicated technology consulting practice.
22 December 2020
United States
North America | United States
RSM acquires Salesforce consultancy MondayCall
RSM US has acquired MondayCall, a San Francisco-based provider consulting services for Salesforce customer relationship management (CRM) software.
18 December 2020
Canada
North America | Canada
Companies need to focus on ‘business of experience’ as customer demands heighten
As consumers continue to demand more from brands, companies need to pivot to a “business of experience” (BX) that provides a holistic approach to customer-centricity, according to a recent report fro
16 December 2020
United States
North America | United States
IT consultancy PK acquires Salesforce specialist Nuvem Consulting
PK (ProKarma), an experience-focused technology consultancy, has acquired Nuvem Consulting, a boutique Salesforce consulting firm based in Omaha, Nebraska.
03 November 2020
United States
North America | United States
Huron acquires Salesforce Industries specialist ForceIQ
Huron Consulting Group has acquired ForceIQ, a Chicago-based provider of Salesforce Industries-based solutions and services.
02 November 2020
United Kingdom
Europe | United Kingdom
An approach for creating exceptional customer experiences
The pandemic crisis, with its lockdowns, social distancing and customers reluctant to go back to stores, has accelerated the shift towards an all-digital shopping experience, from product searching a
02 November 2020
Canada
North America | Canada
Good customer experience now centred on safety
A positive customer experience (CX) is now twinned with personal safety, according to a recent report from TMG International, a Toronto-based CX consulting firm.
22 September 2020
Australia
Oceania | Australia
The top brands in Australia for customer service & experience
Over the summer months, professional services giant KPMG surveyed over 2,500 consumers across the country to shed light on which brands provide the best service and customer experience.
20 September 2020
Europe
Europe | Regional
CIVITTA's experts on customer lifetime value modelling
A customer lifetime value (CLV) is one of the most important metrics in marketing, outlining the total value a company is expected to reap from a customer relationship.
03 August 2020
Australia
Oceania | Australia
Bain & Company launches its NPS Prism offering in Australia
Bain & Company has launched its NPS Prism offering in Australia, enabling Australian companies to gain insight in how their customer experience compares with global best practices in their industry.
16 July 2020
United Kingdom
Europe | United Kingdom
Capita signs customer service contract with Irish Water
Capita has been awarded a contract by Irish Water for the transformation and operation of its customer contact centre services.
22 June 2020
Canada
North America | Canada
PureFacts acquires Salesforce consultancy VennScience
Toronto-based wealthtech firm PureFacts has acquired VennScience, a New Hampshire-based Saleforce consulting firm.
11 May 2020
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