Part of Consultancy.org
Consultancy.org
Join the platform
Hire a consultant
Global
News
Consulting firms
Projects
Services
Rankings
Consulting Industry
Consultancy.org
News
Consulting firms
Projects
Services
Rankings
Consulting Industry
Select a
Region
Global
United States
Canada
Latin America
Europe
United Kingdom
Netherlands
Middle East
Asia
India
Australia
Africa
South Africa
Join the platform
News
Back
Latest news
Consulting sector
New firms
Financial data
Milestones
M&A in consulting
Rankings & Awards
People
Consulting firms
Back
Events
Back
All events
Campus events
Seminars
Business Courses
Workshops
Events per consulting firm
Jobs
Back
All jobs
Graduate jobs
5-10 years of experience
2-5 years of experience
10+ years of experience
Jobs by service area
Jobs by industry
Career
Back
Career
Working as a consultant
Applying for a job
Working in consulting
Salary & Bonus
Internships
Consulting Industry
Back
Consulting Industry
Europe
North America
Global
Strategy Consulting
Operations Consulting
HR Consulting
Management Consulting
Financial Advisory
IT Consulting
×
Select more than 150 countries:
×
Most popular countries:
Americas
Brazil
Canada
Mexico
United States
Europe
France
Germany
Netherlands
Switzerland
United Kingdom
Asia
Australia
China
India
Japan
Singapore
Middle East & Africa
Nigeria
Saudi Arabia
South Africa
United Arab Emirates
Select more than 150 countries:
Customer Relationship Management news worldwide
An overview of news, trends and research in Customer Relationship Management consulting in all countries:
×
Select a country
Australia
Bahrain
Canada
India
Kuwait
Lebanon
Lesotho
Malaysia
Oman
Saudi Arabia
South Africa
United Arab Emirates
United Kingdom
United States
×
Select a company
Alvarez & Marsal
B2E Consulting
Bain & Company
BearingPoint
Berenschot
BJSS
Boston Consulting Group
Bright & Company
Capco
Cedar Management Consulting
CIL Management Consultants
Comatch
Deloitte
Delta Capita
DuPont Sustainable Solutions
Elixirr
Emerton
Enigma Consulting
Eurogroup Consulting France
EY
First Consulting
Gupta Strategists
House of Performance
INNOPAY
Korn Ferry
KPMG
Magnus
Mazars
McKinsey & Company
North Highland
Novius
OC&C Strategy Consultants
Ordina
PA Consulting Group
Point B
Projective
Q5
Rijnconsult
Sia Partners
UMS Group
Varrlyn
Vintura
Yellowtail
Zanders
×
Select a topic
(# articles)
Consulting sector
1
Events
1
Interviews
1
M&A in consulting
18
Milestones
1
Models & Methods
1
New firms
1
Partnerships
8
Rankings & Awards
3
Training & Education
2
×
Select a functional area
(# articles)
Customer Relationship Management
97
×
Select an industry
(# articles)
Automotive
4
Banking
4
Education
1
Energy
1
Financial Services
2
Food & Beverage
1
Government
2
ICT
2
Local Government
1
Oil & Gas
1
Online
2
Private Equity
1
Public Safety
1
Public Sector
2
Real Estate
2
Retail
6
Technology
3
×
Select a theme
(# articles)
Big Data
1
Crisis
2
Tips
1
×
Select a region
United States
Canada
Latin America
Europe
United Kingdom
Middle East
Asia
India
Australia
Africa
South Africa
Region
Country
Firm
Consulting industry
Customer Relationship Management
Industry
Theme
Research
No news found.
Australia
Oceania | Australia
The rise of DIY customer data: In-house data collection and analysis
As customer experience becomes front and centre for many organisations, the collection of customer data has never been more vital.
06 December 2021
Canada
North America | Canada
Atos buys Toronto-based Salesforce consultancy AppCentrica
Atos, a global technology consultancy, has acquired AppCentrica, a Toronto-headquartered management and technology consulting firm specializing in Salesforce cloud application services.
06 December 2021
United States
North America | United States
Bounteous buys customer experience agency Hathway
Bounteous, a digital marketing and transformation consultancy, has acquired Hathway, a San Luis Obispo, CA-based customer experience agency specializing in quick-service restaurants and convenience
15 November 2021
Australia
Oceania | Australia
The 10 companies with the best and most personalised experience
The latest customer experience survey from professional services firm KPMG has found that personalisation continues to be the most desired trait among Australian consumers.
03 November 2021
Australia
Oceania | Australia
Three steps to an optimised customer experience
In the current uncertain and challenging economic environment, having loyal customers has never been more important.
26 October 2021
Australia
Oceania | Australia
Why getting personal with customers is a priority for brands
The pandemic has pushed hundreds of bricks and mortar businesses into the digital sphere but those that don’t start getting up close and personal with customers will struggle to survive long term, wr
21 October 2021
United Kingdom
Europe | United Kingdom
EY launches new offering dedicated to Qualtrics consulting services
Big Four firm EY has rolled out a new competency to help clients use Qualtrics to develop and transform experience management across brand, employees and customers.
12 October 2021
Europe
Europe | Regional
Möbius helps Levi’s revamp its customer service model
European management consultancy Möbius has helped clothing giant Levi Strass & Co (Levi’s) plan a revamp of its European customer service operations.
26 July 2021
Asia
Asia | Regional
Digital, data and the new customer experience imperative
Companies throughout Asia Pacific (APAC) have been forced to adapt in many ways following the events of 2020, but customer experience (CX) was already shifting before then.
06 July 2021
United Kingdom
Europe | United Kingdom
How the customer sandwich model can feed consumer centricity
The classic business mantra “customer is king” still rings true today, but how brands achieve this has changed dynamically with the digital-first landscape and evolving trends.
29 April 2021
Lebanon
Middle East | Lebanon
INDEVCO Consultancy recognised for customer experience services
Beirut-based consulting firm INDEVCO Consultancy has cemented its leading position in the customer experience space, bagging a global certification and regional award in the past period.
12 April 2021
Australia
Oceania | Australia
KPMG eyeing growth in Salesforce consulting and implementation
KPMG Australia has set up a Salesforce division within its Technology Implementation Group – among a string of investments aimed at better serving its clients’ customer relationship management (CRM)
23 February 2021
Canada
North America | Canada
Montreal-based Diabsolut acquires Salesforce consultancy Foundry52
Diabsolut, a Montreal-based consultancy focusing on field service management and Salesforce implementation, has acquired Foundry52, a California-based provider of Salesforce lead-to-cash consulting s
08 February 2021
United Kingdom
Europe | United Kingdom
BDO and Grant Thornton advise on HubSolv | Aryza deal
The Corporate Finance teams of BDO and Grant Thornton have closed a deal in Scotland.
01 February 2021
Canada
North America | Canada
Sourced Group launches Pega on Azure offering
Sourced Group, a Toronto-headquartered cloud consulting firm, has announced a new Pega on Azure offering that enables companies to deliver Pega customer relationship management (CRM) solutions at sca
19 January 2021
United States
North America | United States
Contact center specialist ICMI launches technology consulting practice
The International Customer Management Institute (ICMI), a management consultancy focusing on contact center excellence, has launched a new dedicated technology consulting practice.
22 December 2020
United States
North America | United States
RSM acquires Salesforce consultancy MondayCall
RSM US has acquired MondayCall, a San Francisco-based provider consulting services for Salesforce customer relationship management (CRM) software.
18 December 2020
Canada
North America | Canada
Companies need to focus on ‘business of experience’ as customer demands heighten
As consumers continue to demand more from brands, companies need to pivot to a “business of experience” (BX) that provides a holistic approach to customer-centricity, according to a recent report fro
16 December 2020
United States
North America | United States
IT consultancy PK acquires Salesforce specialist Nuvem Consulting
PK (ProKarma), an experience-focused technology consultancy, has acquired Nuvem Consulting, a boutique Salesforce consulting firm based in Omaha, Nebraska.
03 November 2020
United States
North America | United States
Huron acquires Salesforce Industries specialist ForceIQ
Huron Consulting Group has acquired ForceIQ, a Chicago-based provider of Salesforce Industries-based solutions and services.
02 November 2020
1
2
3
4
5
»
Brazil