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No news found.
United Kingdom
Europe | United Kingdom
UK customer satisfaction holds firm in 2022
Even amid difficult trading conditions, UK businesses are managing to maintain their customer satisfaction levels.
18 November 2022
Canada
North America | Canada
Deloitte Canada buys Salesforce consultancy Nubik
Deloitte Canada has acquired Nubik, a Montreal-based Salesforce consulting firm.
04 August 2022
United Kingdom
Europe | United Kingdom
Consultants must offer top B2B customer experience to thrive
Major challenges for the broader economy mean demand for consultants around the world is spiking – but to capitalise on that, firms need to stand out from the competition by offering improved custome
21 July 2022
United States
North America | United States
Salesforce ecosystem expected to more than triple in size by 2026
The Salesforce ecosystem – composed primarily of professional services firms – is expected to more than triple in size by 2026, according to research from investment bank Equiteq.
15 March 2022
United Kingdom
Europe | United Kingdom
Research: Strong customer relationships key to recovery and growth
New research by Vendigital explores the changing nature of customer relationships at a time of major disruption.
22 February 2022
Canada
North America | Canada
Atos buys Toronto-based Salesforce consultancy AppCentrica
Atos, a global technology consultancy, has acquired AppCentrica, a Toronto-headquartered management and technology consulting firm specializing in Salesforce cloud application services.
06 December 2021
United States
North America | United States
Bounteous buys customer experience agency Hathway
Bounteous, a digital marketing and transformation consultancy, has acquired Hathway, a San Luis Obispo, CA-based customer experience agency specializing in quick-service restaurants and convenience
15 November 2021
United Kingdom
Europe | United Kingdom
EY launches new offering dedicated to Qualtrics consulting services
Big Four firm EY has rolled out a new competency to help clients use Qualtrics to develop and transform experience management across brand, employees and customers.
12 October 2021
Europe
Europe | Regional
Möbius helps Levi’s revamp its customer service model
European management consultancy Möbius has helped clothing giant Levi Strass & Co (Levi’s) plan a revamp of its European customer service operations.
26 July 2021
Asia
Asia | Regional
Digital, data and the new customer experience imperative
Companies throughout Asia Pacific (APAC) have been forced to adapt in many ways following the events of 2020, but customer experience (CX) was already shifting before then.
06 July 2021
United Kingdom
Europe | United Kingdom
How the customer sandwich model can feed consumer centricity
The classic business mantra “customer is king” still rings true today, but how brands achieve this has changed dynamically with the digital-first landscape and evolving trends.
29 April 2021
Canada
North America | Canada
Montreal-based Diabsolut acquires Salesforce consultancy Foundry52
Diabsolut, a Montreal-based consultancy focusing on field service management and Salesforce implementation, has acquired Foundry52, a California-based provider of Salesforce lead-to-cash consulting s
08 February 2021
United Kingdom
Europe | United Kingdom
BDO and Grant Thornton advise on HubSolv | Aryza deal
The Corporate Finance teams of BDO and Grant Thornton have closed a deal in Scotland.
01 February 2021
Canada
North America | Canada
Sourced Group launches Pega on Azure offering
Sourced Group, a Toronto-headquartered cloud consulting firm, has announced a new Pega on Azure offering that enables companies to deliver Pega customer relationship management (CRM) solutions at sca
19 January 2021
United States
North America | United States
Contact center specialist ICMI launches technology consulting practice
The International Customer Management Institute (ICMI), a management consultancy focusing on contact center excellence, has launched a new dedicated technology consulting practice.
22 December 2020
United States
North America | United States
RSM acquires Salesforce consultancy MondayCall
RSM US has acquired MondayCall, a San Francisco-based provider consulting services for Salesforce customer relationship management (CRM) software.
18 December 2020
Canada
North America | Canada
Companies need to focus on ‘business of experience’ as customer demands heighten
As consumers continue to demand more from brands, companies need to pivot to a “business of experience” (BX) that provides a holistic approach to customer-centricity, according to a recent report fro
16 December 2020
United States
North America | United States
IT consultancy PK acquires Salesforce specialist Nuvem Consulting
PK (ProKarma), an experience-focused technology consultancy, has acquired Nuvem Consulting, a boutique Salesforce consulting firm based in Omaha, Nebraska.
03 November 2020
United States
North America | United States
Huron acquires Salesforce Industries specialist ForceIQ
Huron Consulting Group has acquired ForceIQ, a Chicago-based provider of Salesforce Industries-based solutions and services.
02 November 2020
United Kingdom
Europe | United Kingdom
An approach for creating exceptional customer experiences
The pandemic crisis, with its lockdowns, social distancing and customers reluctant to go back to stores, has accelerated the shift towards an all-digital shopping experience, from product searching a
02 November 2020
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