flowresulting

We help companies choose who they want to be for which customers.

Like no other, we know how to design a distinctive customer experience and how you take the organization to fulfill that every day. We believe in services that make life more beautiful, more beautiful for customers and more beautiful for employees.

We have been working for the big brands in the Netherlands for 15 years. We do this our way: fanatically, firmly, and with an eye for the entire organization. We are proud that we have been the Netherlands' highest rated consultancy for many years.

Method

Smart marketing techniques are not sufficient to achieve structural results. This also requires that every day in the organization revolves around realizing the promise to the customer. In our terms: 'live the customer'. For that reason we connect the discipline 'marketing' with that of 'change management'. And even if we say so ourselves: that combination is quite special.

Clients ask us the following types of questions:

  • Which steps in the Customer Journey have the most effect on customer experience and return (insurer)?
  • How can we make our products and services logical, simple and fair (bank)?
  • What should we do to grow from place 8 to place 3 in the Dutch market (car importer)?
  • How can we substantially improve our Net Promoter Score (energy supplier)?
  • How can we use our marketing techniques to implement our policy in a customer-friendly way (central government)?
  • How can we make our employees realize that everything revolves around customer experience (public transport company)?

... from desk to boardroom

Our way of working is characterized as fanatical, strong and with an eye for the entire organization ...

We support our clients in building organizations where everything revolves around realizing the promise to the customer. From our marketing expertise we help companies to the fact-based market and customer insights that are needed for this. However, we also dare to sail on our intuition. Because organizations that make the difference are currently anticipating developments that will put the customer of tomorrow in motion.