CRM news worldwide

An overview of news, trends and research in CRM consulting in all countries:

Europe

Sia benchmark: Digital divide emerges among Western European mortgage providers Mortgage providers across Western Europe are increasingly moving towards a digital customer experience.
08 October 2026
United States

Certinia expands PSA platform with acquisition of Moonnox Certinia has acquired services automation company Moonnox. The move will see Certinia will integrate the firm’s technology with its own product to build what it says is the service industry’s “first fully autonomous services platform.”
22 July 2026
United States

CrossCountry Consulting buys Salesforce specialist Dupont Circle Solutions CrossCountry Consulting, a McLean, VA-based management consultancy, has acquired Dupont Circle Solutions (DCS), an Arlington, VA-based Salesforce consulting firm.
02 July 2026
United Kingdom

Lancia Consult helps logistics firm overhaul customer support When a the customer support team of a global logistics firm was seeking to get its services back on track, it turned to experts from Lancia Consult for support.
19 March 2026
United Kingdom

Customer service consultant Helen Dewdney on turning complaints to long-term advocacy Helen Dewdney is a customer service consultant and consumer expert with extensive experience advising organisations on complaint handling, customer experience strategy, and service recovery.
02 February 2026
United States

TCS to acquire Salesforce consultancy Coastal Cloud in $700-million deal Tata Consultancy Services (TCS), an India-headquartered IT consulting firm, has agreed to acquire Coastal Cloud, a Palm Coast, FL-based Salesforce consulting firm, for an all-cash consideration of $7
19 December 2025
Netherlands

delaware helps Selmers streamline sales with SAP Sales Cloud Selmers, an international provider of advanced machinery for coating and handling steel objects, partnered with delaware to strategically transform its sales operations by successfully integrating th
01 December 2025
United Kingdom

AI’s lack of empathy as the top challenge facing customer support Three years into the hype of AI, few practical use cases remain – even in the field where the technology has been historically viewed as most suited to operations.
10 November 2025
Europe

Oaklins leaders explore trends and transactions in the Microsoft ecosystem At an event hosted by Oaklins, company leaders Bart Delusinne and Frederik van der Schoot shared their insights on the latest trends and transactions shaping the Microsoft ecosystem.
28 October 2025
United Kingdom

Synechron launches ServiceNow arm following Calitii deal Synechron has acquired London-based IT consultancy Calitii for an undisclosed fee.
23 October 2025
United States

ZS acquires Salesforce specialist Torrent Consulting ZS, a Chicago-headquartered management and technology consulting firm, has acquired Torrent Consulting, a Charlotte, NC-based Salesforce consulting firm focusing on the healthcare and life sciences s
08 October 2025
United Kingdom

Elemental Concept expands Asia-Pacific presence with Purple Shirt deal UK headquartered Elemental Concept has added design and innovation consultancy Purple Shirt to its group of companies. The move opens up opportunities across the Asia-Pacific region.
05 September 2025
United States

Accenture to acquire NeuraFlash Accenture has agreed to acquire NeuraFlash, a Burlington, MA-headquartered Salesforce consulting firm.
28 August 2025
Europe

LeadingMile Consulting’s test solution TARA launches on Salesforce AppExchange TARA, a no-code testing platform developed by LeadingMile Consulting, has made its debut on the Salesforce AppExchange, offering businesses seamless integration with Salesforce tools and enhanced wor
27 August 2025
United Kingdom

AI not seen as cure-all for flagging customer experience While businesses look to fend off competition by upgrading their customer experience, not everyone is sold on the idea that AI is inherently the way forward.
05 August 2025
United Kingdom

How Collinson Grant helped Air Fayre to improve customer focus Reducing costs and improving core processes at an international airline catering business presented a number of challenges for Air Fayre.
26 June 2025
United States

Telus Digital acquires Salesforce consultancy Gerent Telus Digital, the business process outsourcing and technology consulting arm of Canadian telecom firm Telus, has acquired Gerent, a Washington, DC-area Salesforce consulting firm.
28 May 2025
Saudi Arabia

Saudi organizations using AI to drive customer experience improvements Organizations in Saudi Arabia have over the past two years improved the experience they offer their customers, with artificial intelligence (AI) playing an important role in realizing advancements.
20 May 2025
Europe

ServiceNow and Devoteam partner for CRM transformations in EMEA region ServiceNow and Devoteam have signed a multi-year strategic partnership that will see the two companies help businesses across Europe and Middle East with the modernisation and transformation of their
25 April 2025
Canada

Microsoft partner Boyer & Associates expands into Canada Boyer & Associates, a Minneapolis-based IT consulting firm specializing in Microsoft solutions, has expanded into Canada with a Toronto office.
23 April 2025

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