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No news found.
United Kingdom
Europe | United Kingdom
How to set KPIs for an SME
Digital transformation has become even more important for firms of all sizes since the outbreak of Covid-19 – but successful transformations are easier said than done.
14 October 2021
Europe
Europe | Regional
How B2B companies can become stars in digital pricing
Companies across B2B industries are launching an increasing number of digital pricing transformations to create sustainable value.
16 September 2021
India
Asia | India
Cedar Consulting delivers customer loyalty analysis for two clients
With consumer and supplier demands rapidly evolving, keeping a close eye on stakeholder experiences is the need of the hour across sectors.
06 September 2021
Europe
Europe | Regional
4 ways how AI can boost the top line of fashion and luxury brands
A growing number of fashion and luxury brands are leveraging smart technology and the rich customer data they have at their disposal to make better strategic decisions in the commercial domain.
01 September 2021
Australia
Oceania | Australia
Bain brings its NPS Prism Insurance offering to Australia
Bain & Company has added a new industry-focused product to its NPS Prism suite in Australia.
03 August 2021
Netherlands
Europe | Netherlands
How Webs helped Mollie professionalise its HubSpot
Specialist consultancy firm Webs has helped Amsterdam-based digital payments firm Mollie optimise its entire sales operation and boost productivity – by revamping its use of customer relationship man
21 July 2021
Asia
Asia | Regional
Seven steps to future-proof a customer experience strategy
As customers migrate to digital communication channels, reinventing the strategies to meet ever-increasing customer expectations has become the new normal for companies.
19 July 2021
Asia
Asia | Regional
Digital, data and the new customer experience imperative
Companies throughout Asia Pacific (APAC) have been forced to adapt in many ways following the events of 2020, but customer experience (CX) was already shifting before then.
06 July 2021
United States
North America | United States
Sales consultancy Winning by Design acquires Early Revenue
Winning by Design, a Silicon Valley-based sales consulting and training firm, has acquired Early Revenue, a St. Louis-based sales strategy consulting and coaching firm.
07 June 2021
Turkey
Middle East | Turkey
Dogma Alares helps home retailer enhance its customer service
Strategy and design consultancy Dogma Alares has helped retail company Karaca ramp up its online customer experience to meet current trends – successfully cutting 30% of the latter’s customer complai
07 June 2021
Europe
Europe | Regional
Customer-centric digital transformations to win out in new normal
A handful of forward-looking companies actually thrived during the pandemic – winning new customers and boosting revenues. PwC has taken a closer look at the ‘magic formula’ of these businesses.
27 May 2021
United Kingdom
Europe | United Kingdom
Invest in ‘unnatural salespeople’ to unlock a hidden salesforce
According to Gary Williams, founder and CEO of professional services business development coaching consultancy BD Coaching Hub, unnatural salespeople can down the line provide to be the secret weapon
13 May 2021
United Kingdom
Europe | United Kingdom
How the customer sandwich model can feed consumer centricity
The classic business mantra “customer is king” still rings true today, but how brands achieve this has changed dynamically with the digital-first landscape and evolving trends.
29 April 2021
Asia
Asia | Regional
Bain brings its banking customer experience offering to Asia
Bain & Company has launched its proprietary cloud-based insights offering NPS Prism in Southeast Asia.
27 April 2021
United States
North America | United States
Most companies improved profit margins in 2020, says Simon-Kucher
Fifty-nine percent of companies globally saw improved profit margins, according to Simon-Kucher & Partners’ annual Global Pricing Study.
23 April 2021
Australia
Oceania | Australia
Five ways to navigate the loyalty crisis among Australian brands
Consumers in Australia are reluctant commit to a single brand, and rarely sign up to loyalty programmes – mainly owing to disappointing experiences.
14 April 2021
Lebanon
Middle East | Lebanon
INDEVCO Consultancy recognised for customer experience services
Beirut-based consulting firm INDEVCO Consultancy has cemented its leading position in the customer experience space, bagging a global certification and regional award in the past period.
12 April 2021
United Kingdom
Europe | United Kingdom
RS Components achieves positive ROI with personalisation
Today’s digital-first world has erased the distinctions between B2B and B2C when it comes to online journeys.
25 March 2021
United Kingdom
Europe | United Kingdom
Adopting new ways of working for medical sales representatives
The pandemic has disrupted the face-to-face sales approach in the medical healthcare industry.
11 March 2021
Europe
Europe | Regional
Korn Ferry's Monika van Hoogenvest on social selling in consulting
With email marketing in danger of peaking, with jaded clients growing weary of impersonal messaging, a new approach to marketing could see professional services firms deploy a personal touch to culti
26 February 2021
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