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Canada
Jaime Konzelman joins Aptum as chief revenue officer
Jaime Konzelman has joined Aptum, a Toronto-headquartered cloud managed services and consulting firm, as chief revenue officer.
14 February 2025
Middle East
New Metrics: 4 customer experience trends to watch in the Middle East
Customer Experience (CX) has emerged as a critical differentiator for businesses and governments across the Middle East.
17 January 2025
United Kingdom
How Collinson Grant helped Highwood Consultants 'ready for growth'
When the UK business of Highwood Consultants sought to address a decline in trade, it brought in advisors from Collinson Grant for support.
10 January 2025
Europe
Redefining sales enablement with a shift to a proactive hunting mindset
The sales environment has undergone a seismic shift. The days of waiting for inbound leads to fill the pipeline are over.
06 January 2025
Middle East
Leading companies consider CX an integral part of their operating model
Organizations often need to rethink their approach to customer experience (CX) in order to maximize the returns from their CX investments. That is according to new research from Kinetic Consulting.
17 December 2024
Europe
New BearingPoint platform taps AI to rapidly build customer personas
BearingPoint has launched a new product that helps companies near instantly gain an in-depth understanding of their customer – from their needs and preferences, to behaviors and even potential spendi
18 November 2024
United Kingdom
Are young decision makers stepping back from the hard sell?
Millennials, or people born between 1981 and 1996, are currently the largest generational demographic in the UK, at an estimated 14.4 million in 2024. With 12.
07 November 2024
Middle East
Digital Human Experience: Balancing tech and empathy in customer journeys
While technological advancements have revolutionized how companies interact with their customers, the pendulum is swinging back towards a more balanced approach that integrates human empathy with dig
31 October 2024
Europe
Nine areas to consider for improving margins in the retail sector
The retail industry faces significant challenges that are putting pressure on margins. As a result, many retailers are launching programs to improve their margins.
14 October 2024
Middle East
How Argon helps luxury retailers with omnichannel strategy and operations
Global consultancy Argon & Co has helped clients around the world break through with successful e-commerce and omnichannel strategies in the luxury retail space.
18 September 2024
Europe
Embedding loyalty into every step of the customer and payments journey
Companies are reinventing loyalty programs as new technologies emerge and customer expectations shift.
04 September 2024
Middle East
HEED's GrowthXpert offering makes strategic growth ambitions actionable
HEED has launched the GrowthXpert Assessment, a new offering that helps business leaders assess and improve their commercial market performance.
30 August 2024
Europe
AI can transform pricing strategy for promotions and markdowns
In the retail industry, artificial intelligence (AI) can play a major role in helping retailers understand optimal pricing strategies, according to analysis from Metyis experts Arshiya Nagi, Arpit Gu
07 August 2024
Australia
Integrated experiences are key to competitive advantage
Companies that excel in offering superior experiences for consumers, employees, and users are more likely to enjoy higher revenue and profitability.
06 August 2024
Middle East
Gen AI: A gamechanger for augmenting the customer experience
As businesses invest in generative AI, customer experience (CX) has emerged as a top use case.
31 July 2024
Australia
How to use Generative AI to drive customer growth
The emergence of generative AI is offering organisations a large number of avenues to drive customer growth, writes Greg Taylor, Vice President at Databricks.
29 July 2024
Australia
The Bridge International launches CX business label: CXO2
The Bridge International has launched a new business label dedicated to supporting customer experience transformations.
23 July 2024
Netherlands
Freshworks names BearingPoint a consulting partner in Netherlands
Freshworks, a global provider of software solutions, has named BearingPoint a consulting partner in the Netherlands. More than 60.
07 June 2024
Australia
NRMA Insurance taps Accenture Song for customer experience work
NRMA Insurance has hired Accenture Song to help its sales & marketing team enhance its customer experience.
10 April 2024
Europe
Wavin teams up with Xebia for digital CX transformation
Wavin, the Building & Infrastructure business of Orbia, has brought Xebia on board to help the company improve its digital customer experience.
20 March 2024
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